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Frequently Asked Questions

How are your hats sized? 

Generally, our hats are one size, with an adjustable inner sweatband. Each hat does have some variance in the sizing, so we encourage you to read the description of each hat to know its maximum head size. 

How do I know my head size?

You can use a tape measure (or you may use a length of string or a set of earbuds that you will have to hold up to a tape measure) to determine the length. Place the string or tape around your head about 1/8" above your ear, across the mid-forehead, completely circling your head. Hold the tape firmly, but not too tightly. Basically, you need to measure your head exactly where the hat will sit. 

Do you accept returns? 

Absolutely. Please see our Return Policy and Procedures here.  

I am a retailer. Can I purchase headwear for my retail business? 

Yes, you can! You can view and order our current and future collections on Faire.com or Joor.com. You may reach out to us at info@giovannio.com for wholesale information. 

Is your headwear manufactured in the USA? 

We manufacture many of our hats in our parent companies (F & M Hat Co.) factory in Denver, Pennsylvania. We also manufacture in a few factories overseas. 

Do you offer Private Label?   

We do offer private label services, and currently design and manufacture for some of the most well-known brands in America. To find out more information about our private services, you can email us at info@giovannio.com.

How quickly can I expect my order to ship? 

Typically we ship same day for orders placed by noon EST, Monday thru Friday. Saying that, we do ask you to allow us 1 to 3 business days for your package to track.